Returns are accepted within 30 days of receiving the item for any unused regular or sale priced items.
Contact us at email@example.com to process a return request.
Please note that you are responsible for return shipping costs and the product until it reaches us, we strongly recommend to return the item using a trackable shipping method.
For US and Canadian returns we can provide a pre-paid shipping label for $30 if you prefer. This amount will simply be deducted from your refund.
Returns from orders that qualify for free shipping will be refunded in full minus the cost of a return label if applicable
Returns from orders where a shipping charge was issued will be refunded for the subtotal price only, the shipping charge will not be refunded
Please use a carpet surface to try on shoes and walk softly to minimize creasing in the leather.
Deposits or Payment for pre-orders, stock service or special orders / MTO's are not eligible for refunds or exchanges. Delivery times stated for these orders are estimates and we do not offer refunds or exchanges due to delays.
Returns for Loake, Cheaney and Sanders products need to be shipped back to the UK, all other returns are shipped to Vancouver, Canada
If you cancel your order before it ships then a 5% restocking fee would apply.