United States & Canada rates
under $90 - $20
$90 and up - free
Europe, Japan, Singapore, Korea, Hong Kong, and Taiwan rates
under $800 - $30*
$800 and up - free
Rest of the world rates
under $800 - $40*
$800 and up - free
Customs and duty charges for shipments to Canada and the United States are included. For shipments to all other countries the customer is responsible for any customs or duty related charges that your country may charge. You are responsible for re-shipping costs if package is returned to us due to non delivery.
*All Enzo Bonafè regular priced shoes are eligible for free worldwide shipping
Returns are accepted within 30 days of receiving the item for any unused regular or sale priced items.
Contact us at firstname.lastname@example.org to process a return request.
Please note that you are responsible for return shipping costs and the product until it reaches us, we strongly recommend to return the item using a trackable shipping method.
For US and Canadian returns we can provide a pre-paid shipping label for $30 if you prefer. This amount will simply be deducted from your refund.
Returns from orders that qualify for free shipping will be refunded in full minus the cost of a return label if applicable
Returns from orders where a shipping charge was issued will be refunded for the subtotal price only, the shipping charge will not be refunded
Please use a carpet surface to try on shoes and walk softly to minimize creasing in the leather.
Deposits or Payment for pre-orders, stock service or special orders / MTO's are not eligible for refunds or exchanges. Delivery times stated for these orders are estimates and we do not offer refunds or exchanges due to delays.
Returns for Loake, Cheaney and Sanders products need to be shipped back to the UK, all other returns are shipped to Vancouver, Canada
If you cancel your order before it ships then a 5% restocking fee would apply.
Shoes may have been tried on prior to purchasing and could have minor marks on the sole and creasing in the leather.
Our products are handmade and naturally have some minor imperfections.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
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You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.